Responsible Gambling

At Ice36 we take responsible gambling seriously. We want every player to enjoy controlled play and to stay safe while using our site. This page explains the protections we offer, how you can set limits on your activity, and where to turn for extra support if you feel your gambling is getting out of hand.

Player protection principles

We operate with a few simple principles - prevent harm, encourage responsible play, and act quickly when a player asks for help. We provide tools so you can control your play, and our team is available to support account actions such as limit changes, time-outs or self-exclusion when requested.

Activity-control tools

You can manage your account activity from the Responsible Gambling or Account settings area. Controls are immediate and include deposit limits, loss limits, session limits, reality checks and temporary account closures. If you prefer, contact our support team and we will help apply changes for you.

Deposit limits

Set personal deposit limits to control how much you add to your account over a day, week or month. Limits can be increased or decreased, but increases are usually subject to a cooling-off period. You can lower or remove limits at any time by contacting support.

Loss limits

Loss limits let you control how much you can lose over a chosen time frame. These limits help manage bankroll and reduce the risk of chasing losses. Loss limits are applied immediately and can be adjusted via your account tools or with help from our support team.

Time limits, cool-offs and self-exclusion

Use session time limits and reality checks to break up long play sessions. If you need a break, choose a temporary time-out or a longer self-exclusion. Self-exclusion blocks access to your account for the selected period and can be set through your account area or by contacting support. We also support linking to national exclusion schemes such as GAMSTOP where available.

Signs of problematic behaviour

Look out for common warning signs - spending more than planned, chasing losses, borrowing to gamble, or neglecting daily responsibilities. If any of these apply, it is a good moment to use our controls and seek support.

Tips for staying in control

Plan your play - set limits before you start, stick to them, take regular breaks and avoid gambling when stressed or under the influence. Treat gambling as entertainment with a fixed budget rather than a way to make money.

Professional help and support organisations

If you need further help, we signpost independent support services and recommend contacting professional organisations for advice. You can also get in touch with our team via live chat or email at [email protected] and we will guide you through available options.