User Terms and Conditions
This page sets out the rules for using Ice36. It explains our relationship with players, how accounts should be used, and the basic operational rules that apply when you register, deposit, play, or request withdrawals. We aim to make these terms clear and practical; by using our services you agree to comply with the rules below.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only you must use your login credentials and you must not share them. If you suspect unauthorised access you must notify us immediately. We reserve the right to suspend or close accounts where we suspect fraud, multi-accounting, bonus abuse, or any breach of these terms. We may require proof of identity or ownership of payment methods before releasing funds.
Account security
Keep passwords private and choose strong credentials. We are not liable for losses arising from compromised accounts where reasonable care has not been taken. If we take action to protect an account, such as locking or limiting access, we will provide information on next steps where possible.
Eligibility requirements
To create an account you must meet our eligibility criteria. You must be of legal age to gamble in your place of residence and otherwise permitted to use the service. Only one account is permitted per person, household, or device unless we agree otherwise. We may refuse registration or close accounts where a user is ineligible or cannot meet verification requirements.
Acceptable platform use
Use the platform lawfully and in good faith. Prohibited behaviour includes collusion, automated play, manipulation of games, money laundering, account sharing, and supplying false information. Attempting to bypass limits, bonus rules, or security controls may result in forfeiture of bonus funds, confiscation of winnings, and account closure.
General bonus and promotion rules
Promotions and bonuses are subject to specific terms that apply in addition to these general rules. Bonus offers may include wagering requirements, game contribution weightings, maximum bet limits while a bonus is active, expiry dates, and excluded payment methods. Full details for each promotion are available in the promotion terms and on your account. We may withhold or reclaim bonuses and related winnings where we reasonably suspect abuse or breach of promotional terms.
Deposits and withdrawals
We accept a selection of common payment methods. Deposits are generally processed instantly subject to the payment provider. Withdrawals are processed to the original payment method where possible and may be subject to verification checks. We may require identity and address documents, and we may apply limits or checks before approving withdrawals. Processing times and any applicable fees depend on the payment method and are displayed in the cashier.
Dispute resolution
If you have a complaint contact our support team via live chat or email. We aim to resolve issues promptly and fairly. If you remain dissatisfied we will explain any options for further review, including escalation routes associated with our licences and independent dispute bodies where applicable.
Updates to terms and conditions
We may update these terms from time to time. Changes will be published and, where appropriate, notified to account holders. Continued use of your account after updates constitutes acceptance of the revised terms. If you do not accept changes you should stop using the service and close your account.